Return & Cancellation Policy for domestic orders

At Sparkle & Glow, we take utmost care in packaging and quality control. However, if your product arrives damaged during transit, we are here to support you with a fair and efficient replacement process.

1. Replacement for Damaged Products

  • We offer replacements only for products that are damaged in transit.

  • Once reported and approved, the damaged item will be picked up, if return pickup is available at your location.

  • If reverse pickup is not possible, you may be required to self-ship the product back to us.

    • In such cases, we will reimburse up to ₹100 towards your shipping cost.

✅ Only replacement is provided.
❌ Refunds are not issued for damaged products.

  • If the same item is unavailable, a voucher/gift card/coupon code of equivalent value (including shipping if applicable) will be issued for use in future purchases.

2. Handmade & Made-to-Order Products

This includes items from categories like Kundan Jadau or Metal Bangles  or Sarees which carry a specific making timeline:

  • If such a product arrives damaged, it will be remade and replaced.

  • If remaking is not possible, a gift card/voucher/coupon will be provided for future use.

  • No direct refunds are issued for these categories

If the product is physically damaged or if you receive the wrong item, we offer a replacement at no extra cost.

Customers must contact us within 48 hours of delivery.

Please share clear photos and an unboxing video as proof for verification.

Cancellation Policy – Sparkle & Glow

  • Once an order is placed, it cannot be cancelled by the customer.

  • However, in the rare case that one or more items in your order cannot be processed from our end due to unforeseen reasons (e.g., stock issues or production delays), we will notify you.

In such cases, you may choose to:

  • Replace the affected item(s) with a new item of the same or higher value (price difference to be paid), OR

  • Cancel only the unavailable item(s) and receive a refund for that portion of the order.

Refunds, if applicable, will be processed within 7 working days to the original payment method.

 

What Is Not Considered as Damage

At Sparkle & Glow, we are committed to delivering high-quality jewelry with the utmost care. However, please note that not all imperfections qualify for replacement or return. The following scenarios are not considered as product damage and are therefore not eligible for replacement or return:

  1. Handmade Irregularities

    • For handmade or semi-precious jewelry, minor variations or irregularities compared to the product photos are normal and expected.

    • These are a part of the handcrafted nature of the product and not defects.

  2. Color Differences

    • All product photos are taken in natural daylight using in-house premium lenses to ensure accuracy.

    • However, color may slightly vary depending on your phone, monitor screen resolution, and individual device color settings.

    • Returns are not accepted for perceived color differences.

  3. Bent Earring Stems

    • In some cases, we intentionally bend the earring stems slightly during packaging to prevent breakage.

    • This is not a defect and can be easily straightened by hand without tools.

  4. Minor Stone or Bead Displacement

    • If small stones or beads are dislodged during transit, they can usually be fixed with adhesive at home.

    • This does not qualify as damage for replacement.

  5. Opened Connecting Rings or Loose Components

    • Sometimes, connecting rings or joints may open slightly during shipping.

    • These are simple structural elements that can be manually reattached and do not qualify for return or exchange.

We take utmost care while packing your order, tripple check for damages, whether all stones are in place and pack it. All the pictures showcased are original photos without any filter

Return & Cancellation Policy for International Orders

At Sparkle & Glow, we are proud to ship across 80+ countries worldwide and ensure all international parcels are packed with utmost care and safety. Our global customers have consistently shared positive feedback on our secure packaging and product quality, as seen on our social media.

We do try to offer alternative solutions to resolve any issues, depending on the specific situation. Each case is assessed individually to ensure fair and satisfactory resolution.

However, due to logistics constraints, please note the following policies for international orders:

1. Exchange Policy

  • We do not offer exchanges for international orders at this time.

  • Each order is packed carefully to avoid damage, and we take full responsibility for quality and packaging before dispatch.

2. Damaged Products – Refund Procedure

If your product arrives damaged, you may request a refund, subject to the following conditions:

  • You must notify us within 48 hours of delivery with clear photos and an unboxing video as proof.

  • To process the refund, the damaged product must be shipped back to us within 3 days of delivery.

  • Reverse pickup is not available for international addresses. The return shipping cost must be borne by the customer.

  • Once we receive the returned product and verify the damage, we will initiate a refund to your original payment method.

3. Cancellations

  • Orders once placed cannot be cancelled by the customer.

  • In case we are unable to process an item from our side (e.g., due to stock or production issues), we will:

    • Offer a replacement product of equal or higher value, or

    • Issue a full refund for the unavailable item.

Note:

  • Refund processing for international orders may take 7–10 working days after we receive the product.

  • Shipping fees, customs duties, and taxes paid (if any) are non-refundable.